Please check the following.
- Whether the user information (user name or email address) registered with the service used for SSO matches the user information (account name or email address) in Settings Center
- Whether you are logged into the service used for SSO with an account that does not match the user information in Settings Center
※ If "Could not perform SAML authentication." is displayed, you may be logged into the service used for SSO with an account that does not match the user information in Settings Center.
Please log out of the service used for SSO, log back into the service used for SSO with the account linked to Settings Center, and then try logging into the Teachme series with Single Sign-On. - Whether the SSO settings are configured correctly
※ For SSO settings, please check with your administrator or Sub-administrator.
Related: Setting up Single Sign-On (Web Browser version)
https://teachme.jp/8/manuals/51475725
If the issue persists
If the issue is not resolved after checking the above, please Contact our support desk with the following information.
- The Group number of the Group you cannot log into
▼Check/Change Group Number and Names (Web Browser)
https://teachme.jp/8/manuals/51162875 - The Message displayed on the screen when the login fails (if possible, a screenshot of the entire screen)
- The name of the service linked with SSO in the Teachme series
Example) Salesforce, AzureAD, etc. - The Account name or email address of the users who cannot log in
- The most specific date and time possible when the login error occurred