When an error or issue occurs, images or videos of the situation may help facilitate the investigation.
Please keep the following points in mind when capturing.
Use the screenshot or screen recording feature of the device experiencing the problem
If you use the camera of another device to capture the screen, the content may be difficult to read due to camera shake or other factors.
Good example
The entire screen is captured clearly using the screenshot feature.
The capture time is also visible, which helps the investigation proceed smoothly.
Bad example
The screen was photographed with a smartphone camera, making the text unreadable due to camera shake or blurring.
Related: Taking a screenshot (Capture) required for inquiries using Snipping Tool (standard Windows app)
https://teachme.jp/8/manuals/26173499
Capture the entire screen
Please capture the entire screen so that the conditions under which the error occurred are visible.
It is preferable that the clock and Communication status Icon on the computer are also visible.
Good example
The type of application, the screen, and the content of the error Message are all clearly visible.
The abundance of information helps the investigation proceed smoothly.
Bad example
Only the error Message is visible, which is not sufficient to conduct an investigation on its own.
