When an error or issue occurs, images or videos of the situation may help facilitate the investigation.
Please keep the following points in mind when capturing.
Use the screenshot or screen recording function on the device experiencing the issue
If you use another device's camera to capture the screen, the content may be difficult to read due to camera shake or other factors.
Good example
The entire screen is captured clearly using the screenshot function.
The capture time is also visible, which helps the investigation proceed smoothly.
Bad example
Captured using a smartphone camera, with text unreadable due to camera shake or blurring.
Related: Obtaining a screenshot (Capture) required for inquiries using Snipping Tool (a standard Windows app)
https://teachme.jp/8/manuals/26173499
Capture the entire screen
Please capture the entire screen so that the error situation is clearly visible.
It is preferable that the computer's clock and Communication status Icon are also visible.
Good example
The type of application, the screen, and the content of the error Message are clearly visible.
The amount of information is sufficient, and the investigation can proceed smoothly.
Bad example
Only the error Message is visible, which is not sufficient to conduct an investigation on its own.