The Teachme Series support team upholds the following principles to help resolve your issues and move your work forward.
Support Philosophy
We go beyond answering your questions to offer proactive suggestions
We anticipate points where customers are likely to get stuck and share them in advance, and we also suggest operational tips and alternative approaches.
We collaborate across the company to continuously improve the product experience
We share internally not only the feature requests we receive from customers, but also the underlying operational challenges and concerns behind them, and we provide usage suggestions and feedback from a customer perspective before new features are implemented.
We work across departments to create a better experience, and by regularly delivering updates on new features and usage information, we drive a cycle of improvement to help you make the most of the Teachme Series.
We value customer feedback and use it to improve our service
All opinions and requests received through Contact are shared internally and used for daily service improvements.
We also review every response to the survey sent after a Contact inquiry and work continuously to improve the quality of our guidance.
We achieve better support through collaboration with our customers
Because we aim to address the root of your concerns rather than provide surface-level answers, we may ask about the background and purpose of your issue, or request that you share screen details and error information.
This is part of our commitment to providing the most suitable support for each individual customer, and we appreciate your cooperation.
- Please share the background and purpose of your issue
- Please help us by sharing screen details and error information
- Please actively share your improvement requests and ideas
Please see the link below for details.
Related: Contact Guidelines
https://help.series.teachme.jp/hc/en-us/articles/63062072370457
Contact
We accept inquiries via form and email, and respond by email.
We are fully committed to supporting you so your work runs as smoothly as possible.
- Contact Form
https://studist.my.site.com/tmbsupport/s/ - Email
support@teachme.jp
Notes
- If you have attachments, please contact us by email.
- We do not offer phone support.
- We accept inquiries 24 hours a day, 365 days a year, and will respond within 3 business days, excluding weekends, public holidays, and year-end/new year periods.
- Inquiries received on weekends and public holidays will be handled in order from the next business day onward.
Related Links
Feature and specification explanations, frequently asked questions, Information, and more
- Teachme Series Help Center (this site)
https://help.series.teachme.jp/hc/
Image-based operation manuals
- Web Browser version
https://teachme.jp/8/f/settingscenterhelpja